Mini StorageHotline 2833 9111

Storage Box Service

May I use the Storage Box independently?
No, a customer has to rent a mini storage unit before subscribing for the Storage Box Service, as the Storage Boxes will be stored in the mini storage unit. A customer must purchase at least 1 Storage Box upon subscription of the service. Each Storage Box is priced at $100 (with 2 plastic seals provided).
How many Storage Boxes can be stored in an U SPACE mini storage unit?
U SPACE offer mini storage units in 3 sizes, i.e., 6, 8 & 12 square feet respectively, and they are capable of storing the following no. of Storage Boxes:

6 square feet: 6 Storage Boxes (suggested)
8 square feet: 10 Storage Boxes (suggested)
12 square feet: 15 Storage Boxes (suggested)

How much is the delivery charge for the Storage Box Service?

After purchasing the Storage Boxes, delivery charge is $25 per Storage Box. The minimum charge for each delivery is $100 per trip, and the maximum capacity is 20 Storage Boxes per delivery. Moreover, the tunnel tolls and parking fees incurred during delivery (if any) shall be borne by customers.

Under the following circumstances, a surcharge will be levied by U SPACE upon customers:

(1) staircases or slopes are unavoidable in the course of delivery

(2) it is necessary to change lifts at building platform during delivery

For details, please contact U SPACE customer service representatives.

Do I need to pay for the returning trip for my Storage Boxes after delivery to my home?
Yes, the delivery charge is applicable to each trip independently. For each delivery, U SPACE staff shall wait for 30 minutes for customers to store and retrieve their belongings. Should the customers complete the storing within 30 minutes, they may enjoy a 50% discount on the delivery charge for returning trip (minimum charge is $50 for each returning trip). Customers must inform U SPACE on the arrangement of the returning trip when they order their deliveries in order to enjoy the aforesaid offer.
Shall I lock up my mini storage unit if I use the U SPACE Storage Box delivery service?
You shall provide a key for the padlock of your mini storage unit to U SPACE, or you may use a padlock with password and provide the password to U SPACE. You shall also seal up your Storage Boxes with our plastic seals.
Is there a limit on the loading of the Storage Box?
The maximum loading for each Storage Box is 23kg.
What is the delivery time for the Storage Box?
The Storage Box delivery service is available between 11:00 and 19:00 from Monday to Saturday (excluding Public Holidays). There are 4 service timeslots daily for you to choose from (11:00 to 13:00, 13:00 to 15:00, 15:00 to 17:00 and 17:00 to 19:00). Customers shall reserve their service timeslots at least 1 working day in advance before 17:00 daily (reservations after 17:00 will be processed in the next working day).
Where does the U SPACE Storage Box delivery service cover?
U SPACE Storage Box delivery service covers almost the entire districts in Hong Kong Island, Kowloon and the New Territories (including both residential and commercial buildings). Separate quotations are needed for delivery to Tung Chung District. The following districts are currently not covered: The Outlying Islands (including Ma Wan and Discovery Bay), border areas, country park areas, the Hong Kong International Airport
How can I pay for the charges of the Storage Box delivery service?
The Storage Box delivery service will be charged on a monthly basis. Every month U SPACE will provide bills to customers. Customers may pay the bills in person at U SPACE branches or by bank transfer.
Other than the Storage Boxes, may U SPACE deliver other items in my mini storage unit also? I am willing to pay for any extra service fee.
Sorry that for now U SPACE is providing delivery service to items other than Storage Boxes. Customers may store and retrieve their belongings at U SPACE branches in person.
Is there any insurance coverage included in U SPACE Storage Box delivery service?
The U SPACE Storage Box delivery service does not include insurance coverage. Customers are advised to seal their Storage Boxes properly. Customers may consider purchasing insurances on their own for the items if necessary.