What are the deposit methods of mobile box?
You can choose door-to-door delivery and we will arrange logistic staff to deliver your boxes to your home or warehouse. Moreover, you can pick your stuff in our deposit points. We have more than 20 deposit points in Hong Kong providing comfortable space for you to deposit your items.
I knew that U SPACE provides mobile mini storage units and Mini-Box service. May I use the Mini-Box service independently?
Yes, besides using U SPACE
mobile mini storage units, customers may choose to use our Mini-Box service independently. The minimum charge for Mini-Box service is $600 (per invoice). U SPACE will provide plastic strap seals with unique serial numbers for free for customers to seal up theirs mini-boxes.
How much is the service fee for Mini-Box service?
will provide the mini-boxes for customers and customers need not purchase the mini-boxes before using the service. The Minimum Charge for the service is $600 (per invoice). For each retrieval, a service fee will be charged at $150 per single trip. Any tunnel tolls or parking fees incurred during delivery shall be borne by customers.
Under the following circumstances, a surcharge will be levied by U SPACE upon customers:
(1) staircases or slopes are unavoidable in the course of delivery
(2) it is necessary to change lifts at building platform during delivery
For details, please contact U SPACE customer service representatives.
Do I need to pay for the returning trip for the Mini-Boxes after retrieval?
The service fee for retrieval is calculated on a single-trip basis. For each retrieval, U SPACE staff shall wait for 30 minutes for customers to store and retrieve their items. Customers completing the retrieval within 30 minutes may enjoy free returning trips. Customers must inform U SPACE on the arrangement of the returning trip when they order their retrievals in order to enjoy the aforesaid offer. For retrievals over 30 minutes, the returning trips will be charged as an independent single trip.
For the U SPACE Mini-Box service, can I lock up my mini-boxes myself?
U SPACE will provide plastic strap seals with unique serial numbers for free for customers to seal up theirs mini-boxes.
Is there a limit on the loading of the Mini-Box?
The maximum loading for each Mini-Box is 23kg.
When can I retrieve the Mini-Box service?
U SPACE Mini-Boxes can be retrieved from Monday to Sunday (excluding Public Holidays). For retrievals, customers must call U SPACE to make a booking in advance.
Where does U SPACE Mini-Box door-to-door delivery service cover?
U SPACE Mini-Box service covers almost all districts in Hong Kong Island, Kowloon and the New Territories (including both residential and commercial buildings). Separate quotations are needed for delivery to Tung Chung District.
The following districts are currently not covered:
The Outlying Islands (including Ma Wan and Discovery Bay), border areas, country park areas, the Hong Kong International Airport
How can I pay for the Mini-Box service fee?
Customers may prepay the service fee for the whole service period or on a monthly basis. For monthly payment, U SPACE will provide bills to customers on a monthly basis. Customers shall pay the bills in person at U SPACE branches or by bank transfer.
Is there any insurance coverage included in U SPACE Mini-Box service?
U SPACE Mini-Box service does not include insurance coverage. Customers are advised to seal their Storage Boxes properly. Customers may consider purchasing insurances on their own for the items stored if necessary.