What kind of services are you providing?
U SPACE offers various mini storage solutions, which provide extra space for you and helping you to improve living space.
Ideal for bigger size items.
Ideal for smaller and handy items, e.g. books, seasonal clothes, shoes, toys etc.
What are the opening hours of U SPACE?
Our stores will open 24/7 throughout the year for you to access or store your belongings.
For store visiting and customer account application, please visit our stores in person between 10am and 7pm on Mondays to Fridays or between 10am and 5pm on Saturdays.
For inquiries, please call our Customer Service Hotline: 2833 9111 within business hours, or e-mail to email@example.com. We will reply to you as soon as possible.
Where will my items be stored? Is it safe?
No worries! Your boxes/items will be stored in our secure central warehouse.
The warehouse is not open to public. Our facilities are secured with 24hrs CCTV security & alarms, automatic fire protection system and pest control, to make sure your belongings will be stored safely and securely.
Any deposit required if I rent a storage space?
We will not charge any deposit so you can flexibly use your budget to do what you want.
Does U SPACE offer high security facilities?
Our facilities and warehouses are equipped smart access control system, 24-hour CCTV surveillance, automatic fire protection equipment, fire hose reels, 24-hour air-conditioning, temperature control, humidity control etc., to make sure your items will be stored in a safe, ideal environment.
Do you provide any packing materials to assist me in storing my items?
We provide a part of area as Self-Packing Area and tools like plastic tape, cutter, trolleys etc. in our shops, that for you to pack your stuffs properly.
I forgot what items are stored, what can I do?
We recommend you taking photos of the items that you will be storing. You can access to "My Storage Place" to add description and photos, so you can keep track of the items you store with us.
Will any Dangerous or flammable goods be stored in U SPACE facilities and warehouses?
All customers are not allowed to store any prohibited items including toxic, corrosive, gasoline, liquids, oxidizing agent, guns, and batteries etc. For details of the components of dangerous goods, please visit the website of the Government or Fire Services Department.
What are the weight limit on the storage services?
We set the weight limit to protect our staffs from getting injured by moving very heavy items. 400kg of weight limit for each locker and 23kg for storage box are required. If there is any damage to the storage unit during transportation due to overweight, we will have the right to charge the customer for repair costs and reject for storing. Also, if your items are damaged due to overweight, no compensation will be made.
What documents are required to register my storage space?
We are happy to know that you are interested in our services. Please bring the following documents to register your storage space
- Individual user: HKID card and latest home address proof issued within the last 6 months.
- Commercial account: A copy of Identity Card or passport of authorised personnel, business registration certificate and company chop.
What can I do if I cannot log in to the E-platform or forget my log in password?
If you have any difficulty in managing your online customer account, kindly contact us at 2833-9111 within business hours or email to firstname.lastname@example.org beyond business hours. Our customer representatives will get back to you as soon as possible.
How can I update my contact information?
After you logged in to "My Storage Place", you may revise your personal particulars as well as the first or second contact person information in the part “Account Management”.
Is it safe to pay with my credit card via your E-Store? Will my credit card information be leaked to the third parties?
We are using PayPal as our electronic payment processing platform. As all payments will go to PayPal directly, we will not save or record any of your credit card information.
Billing / Payment
How do I make payment?
You can choose to prepay the full-service fee or pay the service fee monthly. If you choose to pay monthly, we will provide you with a monthly bill. We accept cash, bank transfer, Visa, Master, FPS, EPS, PayMe, Alipay, and WeChat Pay.
Can I change or cancel the services purchased on the website after the payment is completed?
Please login to online account or visit our stores for further purchasing. Please note all items are not returnable and refundable after payment.
How can I renew my service plan?
You may simply log in to E-platform 1 month before expiry to renew your service plan. An administration fee of $200 applies on any renewal after the expiry of service agreement.
Your online account will be declined if the corresponding service plan is not renewed after an expiration over 1 month. Please contact our customer service representatives for any assistance.
How can I terminate my service agreement?
Customers may log in their online accounts and terminate their service agreement at least 14 days before expiry.
In such case, the customers must vacant and return the storage units/boxes on or before the termination date. Any uncollected items will be liable for daily rental fees.
If I terminate the contract earlier than the committed period, will you refund the rental fee?
If you decide to terminate your storage service before expiration date, all prepaid fees cannot be refunded except for the deposit.
What are the consequences of a late payment?
We will charge overdue fees if any deferred payments. You are not allowed to access your storage unit and boxes before you settled all payments.
If I want to cancel the services after I made a payment online, can I request a refund?
You can submit a refund request within 14 days of online payment. You shouldn’t have used the storage service within 14 days of online payment, and please visit our stores and submit the application form in person. You can request a refund within 14 days upon your purchased online.
In case of any disputes, U SPACE reserves the final decision.