What kind of service does U Space provide?
provides a new concept in the mini-storage service. When you rent our mobile cabinets in any of our branch, those cabinets can be transported to your preferred branch upon your request, which indeed saves your precious time.
What are the differences between mobile storage cabinets and ordinary mini-storages?
By storing the storage cabinets in a centralized warehouse, U SPACE
provides a flexible and affordable storage solution to our customers. Customers may flexibly adjust the number of cabinets needed to avoid using over-sized mini-storage spaces. Also, customers may select their preferred location to store or collect their items, thus avoiding the needs to search for new mini-storage spaces due to the relocation of their residence or working areas, or using storage spaces in the locations beyond their residential areas.
What can I store?
Things like books, seasonal clothing, coats, suits, quilts, shoes, bicycles, luggage cases, CDs, DVDs, albums, outdoor equipment, or any seasonal goods, etc., are fine to be stored by us.
What can’t I stored？
Anything that is perishable, liquid, fragile, explosive, flammable, illegal, hazardous or high in value will not be accepted by us. Besides, please do not store animal, plant, or anything that possibly spread hazardous odor. For details, please refer to the “Terms of Storage”.
Is there any weight restriction on the storage cabinet?
Yes, the weight restriction is 400 kg (i.e., 880 lbs.) in maximum.
If you store heavy stuff like over-weighted books and documents, the storage cabinet will be overloaded, which will indeed increase the risk of transportation. If the storage cabinet is damaged or toppled over due to the reason of overloading, we will charge the customer for the repair fees and refuse to accept the cabinet for storage. In such case, any damage caused to your belongings will not be compensated.
If I realize that I cannot store all my belongings in my storage cabinet, can I rent for an additional cabinet right away?
If you realize that your storage cabinet is not sufficient to contain all your items after you transported your items to our branch, you may rent an additional cabinet through our website. Your additional cabinet will be ready for use at the new gateway after the payment is completed. Please lock the cabinet after you finish packing, and we will store your cabinet appropriately.
Which districts do U Space cover?
The Flagship Store of U Space was opened in June 2018 at Ng Fong Street, San Po Kong. Chai Wan branch (located in Chai Wan Centre Industrial Building) and Lai Chi Kok branch (located in Great Wall Factory Building) are opened already. We are currently arranging branches in different districts throughout Hong Kong Island, Kowloon and the New Territories. Kindly refer to our website for further announcements of upcoming branch locations.
What are your business hours?
Our branches will open 24/7 throughout the year for you to access or store your belongings.
For branch visiting and customer account application, please visit our branch in person between 10:30am and 7:30pm on Mondays to Fridays or between 10:30am and 5:30pm on Saturdays.
For inquiries, please call our Customer Service Hotline (Tel.: 2833-9111) within business hours, or e-mail to firstname.lastname@example.org. We will reply you as soon as possible.
May I access or store my belongings in your branch at any time I want?
For collecting or storing your items, please make a simple online reservation via your online customer account in advance. We will arrange your storage cabinets to your reserved branch on the designated date as you instructed.
Can I access or store my belongings at any place I want?
Yes! What you need to do is to make an online reservation in advance to choose the branch, date and time you prefer, and then we will arrange your storage cabinets to the reserved branch as you instructed.
Can the reserved date of accessing be changed or cancelled?
For new customers, you must complete the customer account application before packing your items into the storage cabinets, and you may reserve the date of initial storing with our customer service representative during customer account application.
If you had already made a reservation and wish to postpone the date of accessing, please log in to your online customer account to revise your reservation details before 5:00pm on at least one working day in advance.
If you wish to access the storage cabinets earlier than the reserved date, you must revise the reservation details before 5:00pm on at least one working day in advance of the original reserved date.
Can the quantities of the items purchased on the website be changed after the payment is completed?
Please log in the online customer account again for further purchasing. The items are also available at our branches. All items are not returnable and refundable after payment.
Are my storage cabinets safe? Will U SPACE open my storage cabinets?
We will always respect your privacy! We advise our customers to lock their storage cabinets after they had stored their items inside. In normal circumstances, we will never check on your belongings in the storage cabinets. In extreme cases, such as that it is likely to have dangerous goods, illegal items, odor spreading items, or be requested legitimately by related government departments, then we will open your storage cabinets, and we will endeavor to inform you as early as possible on such arrangement before opening.
For the terms and conditions, please refer to the Service Agreement.
What can I do if I cannot log in to the online or forget my log in password?
If you have any difficulty in managing your online customer account, kindly contact us at 2833-9111 within business hours or email to email@example.com beyond business hours. Our customer representatives will get back to you as soon as possible.
Is it safe to pay with my credit card via your website? Will my credit card information be leaked to the third parties?
We are using PayPal as our electronic payment processing platform. As all payments will go to PayPal directly, we will not save or record any of your credit card information.
How can I check out the things I stored?
When you pack your items into the storage cabinets, you may take a picture and upload it with your descriptions onto your online customer account. Afterward when you log in your online customer account, you may check out the belongings you stored easily.
How can I update my contact information?
After you logged in to our online customer account, you may revise your personal particulars as well as the first / second contact person information in the part “Account Management”